What Dr Chatterjee Said About Getting People to Change

CW speakingI got an incredible opportunity to speak to a packed room of health-interested adults last week. They were healers, helpers, educators and ‘advocates for health’ in professional roles as well as everyday life-role-models.  I was sharing a bit of my story – my experience of Integrative or Functional Medicine, and encouraging others to listen to the story their body was telling.

It was one of those days I will never forget… and particularly because next on the stage after me was one of my modern-day heros; Dr Rangan Chatterjee. You may have seen him on the TV, he is the Doctor in BBC’s Doctor in the House series. He is also a familiar face on newsy chat shows on both TV and Radio. He has a brilliant book out – The 4 Pillar Plan and he is trying to shake things up from the inside of the NHS – why?

Because he cares about his clients.

He actually wants to help people get better, live better and live in greater health… not just ‘managing symptoms with another pill’.

He is risking sticking his head above the parapet, committing his time to the demands of TV series (I was shocked how much time these series take!), because he is committed to getting the message of true health out with the platform he has been given. I resonate. Not the TV thing, obviously – just feeling the challenge of choosing to be different and challenge the status quo – because I care.

 

DrCh CW

 

ONE thing he said REALLY struck me – because it is relevant to the people I spend my time with.

Dr Chatterjee told a story of how one of his medical colleagues asked him (with incredulity) how he gets people (his regular patients in his GP practice – not the TV ones) to actually listen and do the things he suggests. Giving people recommendations for how they can bring their blood sugar levels down, increase their energy, decrease the vast array of symptoms from elevated cortisol levels etc. are easy to suggest, and for the patient easy to do and easy NOT to do. How is it that Dr Chatterjee’s patients are creating book-fulls of stories of incredible drug-free life improvements from doing the simple things he suggests?

Dr Chatterjee’s response was this: ‘In my opinion, as health professionals, the biggest tool we need to have is an ability to communicate. The question is really can you communicate and really connect with the person in front of you?’  

I loved that answer. It is so totally true. It is true in the classroom, it is true in the playground and it is true in a family home.

If we care about people and have ways to help them grow and develop and flourish, then we have to prioritise making sure we CONNECT with them, before we try and share any of the good stuff.

 

How do you know if you really connect with your clients, your patients, your pupils, your children?

And here’s the kicker. In a school, home or office getting people to just do what you say does not mean you have connected. Ask anyone who feels like they work for or live with a mini-dictator!!’ One of the survival responses closely related to the well-known ‘freeze’ is submit – appeasement. It is in operation so much in schools – and some homes. Dr Chatterjee does not have a power relationship with his patients. They are totally at liberty to walk out of his surgery and ignore everything he says, and maybe some do. But the majority don’t.

 

If you really connect then you will have people actually wanting to do the thing you suggest for them, because they know it comes from you genuinely respecting them, wanting the best for them, because they like you and because they trust you.

 

It is an important reminder for us all. Whatever our sphere of influence, are we connecting with those in our care? Are we growing relationships of trust and mutual respect? Do we honour those we work with, whatever their age?

 

TRUTH

The level to which we develop our communication skills and find ways to effectively, authentically connect with those we work with, will be the level of our professional influence. If we have any ambition to make a difference to others, or maybe even want to change the world, one star-fish at a time, we need to start with genuine, authentic connection.